Online sales can be traced back to mail order sales and therefore without the obligation of an invoice as provided for in Article 22 of Presidential Decree 633 of 1972, and without the obligation to issue a receipt as provided for in Article 2, letter oo), of Presidential Decree 21 December 1996, n. 696 .

DEFINITIONS

The expression “online sales contract” means the purchase and sale contract relating to the tangible movable goods sold by Nana lab s.r.l., stipulated between Nana lab s.r.l. and the Buyer as part of a distance selling system via telematic tools, organized by the Seller. The expression “Buyer” means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out. The expressions “Seller” and “Supplier” mean Nana lab s.r.l., Corso Vittorio Emanuele II 44, 10123 Torino, Italy, VAT number IT09996640018, owner of the website othercor.com, which sells the goods covered by this contract.

2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES

Supplier: The goods covered by these general conditions are sold by Nana lab s.r.l., Corso Vittorio Emanuele II 44, 10123 Torino, Italy, VAT number IT09996640018, owner of the website othercor.com, which is responsible for the sale and for the fulfilment of the contract. Buyer: Expressly declares to make the purchase for purposes unrelated to the commercial or professional activity carried out and undertakes not to trade in what has been purchased.

3) OBJECT AND CONCLUSION OF THE CONTRACT

With this contract, respectively, Nana lab s.r.l.  sells and the Buyer purchases remotely via telematic tools only the tangible movable goods indicated and offered for sale on this site or through our official sales channels. The contract between Nana lab s.r.l. and the buyer is concluded exclusively through the internet by the Buyer accessing the address of this site, where, following the procedures indicated, the Buyer will arrive at formalize the proposal for the purchase of the goods offered for sale. The purchase contract is concluded and perfected through an irrevocable order by the Buyer by completing and sending the order form online, which will be displayed on the printable order summary web page, which contains the details of the the ordering party and the order, the price of the purchased good and the shipping costs, the payment methods and terms, the address where the good will be delivered. When Nana lab s.r.l. receives the order from the Buyer, it will send a confirmation email and/or display a printable web page confirming and summarizing the order  , which also contains the data entered by the buyer in the order form. If requested, the sales invoice will be issued by Nana lab s.r.l.  in electronic format.

4) PAYMENT METHOD AND REFUNDS

Products purchased on othercor.com are paid exclusively by cash on delivery: the Buyer pays the courier upon receipt of the goods, with no additional fee. Any refund due to the Buyer is made by bank transfer to the account indicated by the Buyer, within 14 days from the date on which Nana lab s.r.l. receives the returned goods.

5) DELIVERY TIMES AND METHODS

Nana lab s.r.l. delivers the products ordered via express courier. Orders are delivered within 24/48 hours (1-2 working days) from order confirmation. The products are shipped with special packaging. If the package arrives torn or damaged, please check the integrity of the product and immediately report the damage to our staff. In the exceptional event that delivery cannot take place within these times, the Buyer will be informed promptly by phone or e-mail.

6) SHIPPING AND DELIVERY COSTS

The delivery of your products will take place without having to pay additional sums compared to what was already agreed upon when
placing the order. For all other countries, the courier may present a separate invoice requesting payment of duties and taxes requested by the local authorities. The Buyer who resides in a country not part of the EC is advised to find out about local taxes and duties before placing an order with the Supplier.

Delivery will be made to the house number and not to the floor.

Upon receiving the goods it is necessary to check:

• that the number of packages delivered corresponds to that indicated in the transport document
• that the packaging is intact and unaltered even in the closing tapes.

NB The customer is required to sign the consignment note only if the packaging of the goods is intact. In the event of obvious external damage or suspected tampering (e.g. packaging tapes) it is necessary to refuse the goods or accept with reservation, affixing the annotation of the damage on the consignment note that the carrier asks you to sign upon receipt of delivery.

9) AVAILABILITY OF PRODUCTS

Nana lab s.r.l. ensures the processing and fulfillment of orders without delay via the electronic system used. If an order exceeds the existing quantity in the warehouse, Nana lab s.r.l. will inform the Buyer via e-mail whether the goods can no longer be booked or what the waiting times are to obtain the goods . chosen, asking whether you intend to confirm the order or not.

10) LIMITATIONS OF LIABILITY

Nana lab s.r.l. assumes no responsibility for disservices attributable to force majeure, in the event that it is unable to execute the order within the times set out in the contract. Nana lab s.r.l. cannot be held responsible towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet network beyond its own control or that of its sub- providers. Nana lab s.r.l. will also not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to him, the Buyer having the right only to the full refund of the price paid.

11) LIABILITY FOR DEFECT, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SELLER’S OBLIGATIONS

No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. In any case, the injured party will have to prove the defect, the damage and the causal connection between the defect and the damage. The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party. Nana lab s.r.l.  assumes no responsibility for disservices attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events which prevent, in whole or in part, to execute the sales agreement within the agreed times. It will not be liable to any party for damages, losses and costs suffered as a result of failure to execute the sales agreement for the causes cited above, or for damages, losses and costs suffered as a result of the use or impossibility to use the products purchased, the customer having the right only to a possible refund of the price paid, excluding any shipping costs.

13) BUYER’S OBLIGATIONS

The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep the web page containing the order data. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges this, as at the time of finalizing the order a reference to this web page is shown.

14) RIGHT OF WITHDRAWAL AND RETURNS

The Buyer may withdraw from the contract and return the products without any penalty and without giving a reason within the period stated on the product page, counted from the day of delivery (SkyCut: 30 days; SweeperOne: 30 days; GreenBlade: 30 days; HelioTherm: 30 days; HydroGo: 30 days). In any case this period is never shorter than the 14 days provided by EU consumer law, and it also applies to discounted products. To exercise this right, the Buyer writes to refund@othercor.com indicating the order details; the full procedure is described in the Refund Policy.

15) EXCHANGES AND WARRANTY

Within the same period the Buyer may request the exchange of a product by writing to refund@othercor.com. All products are covered by the 2-year legal guarantee of conformity; in addition the following official warranties apply: SkyCut – 4-year official warranty; SweeperOne – 4-year official warranty; GreenBlade – 4-year official warranty; HelioTherm – 4-year official warranty; HydroGo – 4-year official warranty. Products with a manufacturing defect are repaired or replaced free of charge, including shipping costs. Return shipping costs for products that are not defective are paid by the Buyer.

16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER’S DATA

Nana lab s.r.l. protects the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree 30 June 2003, n. 196. The personal and fiscal data acquired directly and/or through third parties by the Supplier who is the data controller are collected and processed in paper, electronic and telematic form, in relation to the processing methods with the aim of recording the order and activating the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best carry out the requested service (art. 24 , paragraph 1, letter b, Legislative Decree no. 196/2003). Nana lab s.r.l. undertakes to treat the data and information transmitted by the Buyer with confidentiality and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may only be exhibited upon request of the judicial authority or other authorities authorized by law. Personal data will be communicated, upon signing of a data confidentiality commitment, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively within the scope of this purpose. The Buyer enjoys the rights referred to in the art. 7 of Legislative Decree 196/03, namely the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this requirement is proves impossible or involves the use of means that are manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communication. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Otherwise, the Buyer’s request cannot be processed. In any case, the acquired data will be kept for a period of time no longer than is necessary for the purposes for which they were collected or subsequently processed.

17) COMMUNICATIONS AND COMPLAINTS

Pursuant to art. 12 of Legislative Decree 70/03, othercor.com  informs the Buyer that each order sent is stored in digital form on the server where the site resides according to confidentiality and security criteria.

18) CONTRACT STORAGE METHODS

Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address

Data Controller

othercor.com

Owner’s email address: contacts@othercor.com

The Buyer indicates in the registration form his/her residence and domicile, telephone number or e-mail address to which he/she wishes communications from the Supplier to be sent.

19) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS

Confirmation of the order implies acceptance of these general conditions for the Buyer.  These conditions may be updated or modified directly with the transcription of the new rule on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been displayed and printed.

contact info

• Owner’s email address: contacts@othercor.com